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Terms of Service

Last updated: September 30, 2025

These Terms of Service ("Terms") govern your access to and use of Hello Gloria's AI-powered companion calling service. By creating an account or using our service, you agree to be bound by these Terms. If you do not agree, do not use our service.

1. Service Description

Hello Gloria Inc. ("Hello Gloria," "we," "us," or "our") provides an AI-powered telephone companion service that makes personalized calls to elderly individuals ("Patients") on behalf of family members or caregivers ("Caregivers" or "you"). Our service is designed for companionship, social engagement, and basic wellbeing check-ins. We are not a medical service, emergency response system, healthcare provider, or substitute for professional caregiving.

2. Eligibility and Account Requirements

To use Hello Gloria, you must:

  • Be at least 18 years of age.
  • Have legal authority or authorization to arrange services for the Patient.
  • Obtain express consent from the Patient (or be their legal guardian) to receive automated calls.
  • Provide accurate, current, and complete information during registration.
  • Maintain the security of your account credentials.
  • Accept responsibility for all activities that occur under your account.

You represent and warrant that you have obtained all necessary consents and authorizations to use our service on behalf of the Patient, including compliance with the Telephone Consumer Protection Act (TCPA) and applicable state laws.

3. Consent

By scheduling calls through Hello Gloria, you expressly consent (or confirm that the Patient has expressly consented) to receive automated or prerecorded voice calls at the phone number(s) provided. You further consent to the recording, monitoring, and transcription of all calls for quality assurance, training, safety, and service improvement purposes. This consent is not a condition of purchase.

4. Subscription Plans and Billing

4.1 Plans and Pricing

Hello Gloria offers subscription plans with varying features, patient limits, call allowances, and pricing. Current plan details are available at our pricing page. We reserve the right to modify pricing, plan features, or usage limits at any time with 15 days' notice to existing subscribers. Price increases may be implemented at the start of your next billing cycle.

4.2 Billing and Payment

  • Subscriptions are billed monthly or annually in advance based on your selected plan.
  • You authorize us to charge your payment method on file for all applicable fees, including any overage charges.
  • If payment fails, we may immediately suspend or terminate your service and access to your account.
  • All fees are non-refundable except as required by law. We do not provide refunds or credits for partial months, unused calls, or early cancellation.
  • You are responsible for all taxes, duties, and governmental assessments associated with your subscription.

4.3 Free Trials

We may offer free trials for new users. If you do not cancel before the trial ends, you will be automatically charged for the selected plan. Trial eligibility is at our discretion and limited to one per user.

4.4 Usage Limits and Overages

Each plan includes specific limits for patients, call schedules, and completed calls per billing period. If you exceed your plan limits, we may restrict scheduling, offer upgrade options, or provide additional call credits at our then-current rates. Usage resets at the start of each billing period.

4.5 Cancellation and Refunds

  • You may cancel your subscription at any time through your account dashboard or by contacting us.
  • Cancellations take effect at the end of the current billing period. You will retain access until then.
  • No refunds or pro-rated credits are provided for partial billing periods, unused call credits, unused features, or early cancellation, except as required by law.
  • We may issue refunds on a case-by-case basis at our sole and absolute discretion, but are under no obligation to do so.

5. Your Responsibilities and Acceptable Use

You agree to:

  • Use the service only for its intended purpose of providing companion calls to consenting individuals.
  • Provide accurate patient information and keep it current.
  • Not use the service for any unlawful, fraudulent, harassing, threatening, or abusive purpose.
  • Not attempt to reverse engineer, decompile, hack, or compromise our service, systems, or security measures.
  • Not share account credentials or allow unauthorized access to your account.
  • Not use the service to harass, spam, or make unwanted calls.
  • Not attempt to extract, scrape, or copy our content, data, or AI models.
  • Not interfere with or disrupt the service or servers.
  • Comply with all applicable laws, including TCPA, privacy laws, and telemarketing regulations.

We reserve the right to monitor your use of the service and to immediately suspend or terminate accounts that violate these Terms or engage in abusive, fraudulent, or suspicious behavior, with or without notice.

6. Service Availability and Modifications

  • Availability: We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance, technical issues, or third-party service disruptions may cause temporary outages.
  • Modifications: We may modify, suspend, or discontinue any aspect of the service at any time with reasonable notice.
  • No Emergency Service: Hello Gloria is not an emergency service. Do not rely on it for urgent medical, safety, or crisis situations. Always contact 911 or appropriate emergency services for emergencies.

7. Intellectual Property

All intellectual property rights in the Hello Gloria service, including software, technology, trademarks, logos, designs, and content, are owned by JBar Ventures LLC or our licensors. You are granted a limited, non-exclusive, non-transferable license to use the service for its intended purpose. You may not copy, modify, distribute, sell, or create derivative works from our service or content without express written permission.

8. User Content and Data

You retain ownership of any information, data, or content you provide to Hello Gloria. By using our service, you grant us a worldwide, royalty-free license to use, process, and store your content solely to provide and improve the service as described in our Privacy Policy. You represent that you have all necessary rights to provide such content and that it does not violate any third-party rights or laws.

9. Privacy and Data Use

Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our service, you consent to our data practices as described in the Privacy Policy.

10. Disclaimers and Limitations of Liability

10.1 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

10.2 Not Medical Advice

Hello Gloria does not provide medical advice, diagnosis, or treatment. The service is not a substitute for professional medical care, mental health services, or emergency response. Any health-related information shared during calls should be discussed with qualified healthcare providers.

10.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HELLO GLORIA INC., JBAR VENTURES LLC, AND THEIR RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE LESSER OF (A) THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) FIFTY DOLLARS ($50).

THESE LIMITATIONS APPLY REGARDLESS OF THE NUMBER OF CLAIMS OR THE THEORY OF LIABILITY. Some jurisdictions do not allow certain limitations of liability, so the above limitations may not fully apply to you, but will apply to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Hello Gloria Inc., JBar Ventures LLC, and their respective owners, affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees and court costs) arising from or related to: (a) your use or misuse of the service; (b) your violation of these Terms; (c) your violation of any laws or regulations; (d) your violation of any rights of another party, including privacy rights; (e) your lack of proper authorization or consent to use the service on behalf of a Patient; (f) any content, data, or information you provide; or (g) any dispute between you and a Patient or third party. This indemnification obligation survives termination of these Terms and your use of the service.

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law principles.

12.2 Informal Dispute Resolution

Before filing any formal claim, you agree to contact us at welcome@hello-gloria.com to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith within 30 days.

12.3 Arbitration Agreement

If informal resolution fails, you agree that any dispute arising from these Terms or the service shall be resolved through binding arbitration in accordance with the American Arbitration Association's Consumer Arbitration Rules, rather than in court, except for small claims court matters. The arbitration will be conducted in North Carolina or remotely via video conference. Each party will bear its own costs, except as awarded by the arbitrator. The arbitrator's decision is final and binding.

12.4 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

13. Termination

We may suspend, restrict, or terminate your account and access to the service immediately, at any time, with or without cause, and with or without prior notice, including but not limited to for violation of these Terms, fraudulent activity, chargebacks, non-payment, abuse of the service, or any activity we deem harmful to our business or other users. Upon termination, your right to use the service ceases immediately, and you will not be entitled to any refunds. We may also delete your account data following termination. Sections that by their nature should survive termination (including ownership, payment obligations, disclaimers, indemnification, limitation of liability, and dispute resolution) will survive indefinitely.

14. Export Controls

You agree to comply with all applicable export and import control laws and regulations. You represent that you are not located in a country subject to U.S. government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.

15. Changes to These Terms

We may update these Terms at any time at our sole discretion. If we make material changes, we will provide notice by email, through the service, or by posting on our website at least 15 days before the changes take effect (or sooner if required by law). Your continued use of the service after the effective date constitutes your binding acceptance of the revised Terms. If you do not agree to the changes, you must immediately discontinue use and cancel your subscription before the effective date. No refunds will be provided for cancellations due to Terms changes.

16. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hello Gloria regarding the service.
  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
  • Assignment: You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.
  • Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.
  • No Agency: No agency, partnership, joint venture, or employment relationship is created by these Terms.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

Hello Gloria Inc.

Email: welcome@hello-gloria.com

Address: North Carolina, USA